Mistakes
Upon delivery of your package, please immediately check the contents for accuracy. If we made a mistake, we would correct it at no additional cost to you, but we ask that you please Contact Us immediately to report the error.

Damage in Shipping
If you believe your parts were damaged or lost in shipment, please Contact Us immediately and we will communicate with the carrier on your behalf to enter a claim. Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim. If the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection. Hilly Ridge Sales & Service LLC will re-enter a replacement order for you which will be charged to the carrier. If your order is delivered via LTL Freight, you will need to immediately inspect the packaging and contents, so that you can report any damage to the delivery driver before signing for and accepting the delivery. Please take photos of all problem areas for reference later. Hilly Ridge Sales & Service LLC will not be able to file a claim for damages that are not reported at the time of delivery of LTL Freight shipments.

Defects in Manufacture
If you believe a part, you received has a manufacturer defect, please Contact Us immediately. If we can verify a defect does exist, we will replace the part at no additional cost to you. Note that neither Hilly Ridge Sales & Service LLC nor the manufacturer may be held responsible for a customer's misuse of merchandise.

Returns
All returned parts must be in new, unused, un-installed, re-saleable condition, with their original packaging. You have 30 days from the date you receive your order to return the parts to usfor a full refund of the price you paid for the part.Please note we cannot refund the shipping and handling charge. Unfortunately, some parts are not eligible for return, including: hydraulic pumps/motors and related parts, engines and short blocks, special order/fabricated parts. To initiate a return, please contact us through our Contact Us page or by calling Customer Service. You are responsible for the return shipping costs and may select any shipping method you like. Once Hilly Ridge Sales & Service LLC receives and approves your return, we will apply the appropriate refund to the credit card used to pay for the order. Please allow 10-15 business days for processing returns. To enable efficient and timely processing of returns, please include a copy of your order invoice.

Shipping
Hilly Ridge Sales & Service LLC partners with several major carriers for each shipping delivery option, and we will use the most appropriate carrier to deliver your order. Our Standard Service is at a flat rate of $10.95. Shipping and handling costs as well as service level availability such as Next Day Air are based on your location and will be displayed during check-out after you enter yourshipping address. There may also be additional shipping charges for over-sized or overweight items. If any additional shipping charges apply, we will contact you prior to shipping your package. Please note that holidays observed by Hilly Ridge Sales & Service LLC and/or the carrier are not considered business days for the purpose of estimating fulfillment or shipping transit times.Hilly Ridge Sales & Service LLC reserves the right to change carriers to ensure that your package arrives at the fastest time possible. All services and carriers may not be available for all locations, and availability is subject to change. All in stock orders placed before 2:00 PM Eastern Standard time will be shipped the same day.

Shipping Changes
To change your shipping service level, please call Hilly Ridge Sales & Service LLC Customer Service. Do not request a shipping service level change via our Contact Us email form, as it will not automatically stop your order from shipping at the current shipping service level. The shipping service level may be changed only prior to an order entering "picking" status, the point at which the order contents are physically picked in the warehouse.

Expedited Service
The shipping service level is your choice. Though we ship most orders within one business day, we do not guarantee all parts will be in stock for those who choose expedited shipping. Part availability is totally independent of the shipping service level choice. If all parts are in stock, expedited orders submitted before 2:00 p.m. Eastern Time on a weekday should ship that day, Hilly Ridge Sales & Service LLC and carrier holidays exceptioned.

Partial Shipments
By default, Hilly Ridge Sales & Service LLC holds orders until we can ship them complete. Customers may request a partial shipment of their order by entering a note when submitting the order, by sending us an email via our Contact Us form or by calling Hilly Ridge Sales & Service LLC.

Customer Service.
There is an additional Shipping and Handling fee per partial shipment. This fee is charged at the time of the partial shipment.

Drop Shipments
A Drop Shipment is any order that we chose to fulfill from our supplier’s inventory and ship directly to the customer. Drop Shipments are very rare and usually reserved for reducing transit time on oversize or overweight parts when we do not currently have in stock from one of our suppliers, Hilly Ridge Sales & Service LLC may alter the carrier or service level to ensure the quickest delivery time of the order. Drop Shipments are not currently available by request.

Internal Shipments
Hilly Ridge Sales & Service currently does not offer international shipping.

Other
All orders choosing an "air" shipping service level will be reviewed for eligibility. By law, certain hazardous materials cannot be shipped by air. If we find your order contains a hazardous material and you chose an "air" shipping service level, we will contact you to discuss your options.

Warranty Disclaimer
Hilly Ridge Sales & Service LLC disclaims all implied warranties of merchantability or fitness for a particular purpose. Hilly Ridge Sales & Service LLC shall not be responsible for any commercial, consequential, or incidental damage arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer. Goods to be returned for warranty consideration must have a Return Merchandise Authorization (RMA) Number, which can only be issued by Hilly Ridge Sales & Service LLC. Please use the Contact Us page to request an RMA number.

OEM References
Hilly Ridge Sales & Service LLC sells Original Equipment Manufacturer (OEM) parts and in some cases third party manufacturer "alternative" parts. References to OEMs, their trade names, or their part numbers is for identification purposes. Hilly Ridge Sales & Service LLC specifically notes when an aftermarket part is available as an OEM alternative and does not ship aftermarket parts as if they are OEM parts. Hilly Ridge Sales & Service LLC does source some OEM parts from multiple sources so the OEM reference may change at fulfillment. Two examples: 1: Sourcing engine parts directly from the engine manufacturer instead of buying them from the equipment OEM (e.g. buying Kawasaki engine parts from Kawasaki instead of from Hustler) and 2: Sourcing a part used for multiple brands from a single OEM source (e.g. Exmark parts purchased from Toro ... the parent company).

Web Content Correctness
The information provided on Hilly Ridge Sales & Service LLC is correct to the best of our knowledge. Part numbers, descriptions, pictures and diagrams are the property of the manufacturers and Hilly Ridge Sales & Service LLC cannot guarantee their correctness. It is the user's responsibility to determine a part's correctness for a particular application. Unless otherwise specified, parts indicated for the RIGHT or LEFT side of a machine are to be interpreted as if you are sitting in the driver's seat facing the front of the machine or standing behind the machine handle facing the front of the machine. Unless specified to be in a set, parts shown on diagrams and in parts lists are sold in single unit quantities for the amount shown on the parts list.