Careers

 Service Writer
 Danville, PA 
 
 Benefits:

• Competitive Pay & Bonuses
• Paid Training
• Paid Time Off
• Health Benefits
• Employee Discount
• Family owned and operated

 Purpose:
 
 Manages the flow of work through the Service Department from customer interaction through repair completion and   invoicing. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service   Department’s operation within the dealership.
 
 Responsibilities:

• Fields internal and external customer inquiries to the Service Department
• Open work orders as directed by the Service Manager/Shop Foreman and manage the work order cycle process until they are closed and invoiced 
• Monitor and maintain Service Productivity and Attendance Report for accuracy and weekly payroll processing 
• Maintain the service library with current information (e.g. files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager  
• Utilize Modern to assist with scheduling and communication with customers  
• Maintain Service Department filing and records  
• Update customer profiles regarding equipment, hours, or other information from the customer work orders  
• Responsible for other duties as assigned by your manager 

 Requirements
 Experience, Education, Skills, and Knowledge:

• Basic knowledge of accounting practices and office procedures 
• Strong customer service and communication skills in person and over the phone 
• Ability to use standard desktop applications such as Microsoft Office and internet functions 
• Ability to multitask in a fast-paced environment 
• Ability to analyze and interpret internal reports 
• General understanding of mechanical/technical terms is preferred 
• High school diploma or equivalent experience 

 

PARTS COUNTER
Job details

  Salary: $15 - $20 an hour
  Job Type: Full-time
  Work Location: 8197 Rt. 35, Mt. Pleasant Mills, Pa 17853

Qualifications

   - Parts: 2 years (Preferred)
   - Driver License (Preferred)
   - Must be able to Lift 75lb's & Up (Preferred)

Benefits

• Competitive Pay & Bonuses
• Paid Training
• Paid Time Off
• Health Benefits
• Employee Discounts

Full Job Description

 Purpose: Responsible for receiving, selling, and delivery of parts and accessories. In addition, performs other in-store customer services, stocking duties, and overall organizational promotion.

 Target Responsibilities:

 * Greet all customers promptly and courteously as they enter the store and help them with their specific needs.

 * Fills parts requests for the service techs and customers.
 * Participants in rolling inventory checks.

 * Manages difficult or emotional customer situations;

 * Solicits customer feedback to improve service;

 * Responds to requests for service and assistance;

 * Speaks clearly and persuasively in positive or negative situations; responds well to questions.

 * Follows all company and vendor policies and procedures

 Daily Duties and Responsibilities:

 * Begin each workday with a positive attitude by encouraging each counter person to meet their daily and weekly goals.   * Work to develop a sense of “team” in the parts department and across other departments.

 * Ascertains make, year, and type of part needed, inspects worn, damaged, or defective part to determine replacement   required, or advises customer of part needed according to description of malfunction.

 * Discusses use and features of various parts.

 * Continually seeking technical and product knowledge, staying abreast of new developments, study and follow OEM   recommendations.

 * Fills customer orders from stock

 * Prepares sales slip or sales contract.

 * Receive payment, make proper change and wrap or bag merchandise for customer

 * Advises customer on substitution or modification of part when replacement is not available.

 * Examines returned part to determine if defective, and exchanges part or refunds money

 * Receives and fills telephone orders for parts

 Weekly Duties and Responsibilities:

 * Marks and stores parts in stockroom according to prearranged system.

 * Takes inventory of stock, Present and accurate count to the parts manager.

 * Keep parts room clean and free of clutter.
 

 Ability to commute/relocate:

• Mount Pleasant Mills, PA: Reliably commute or planning to relocate before starting work (Required)

Hiring Insights

Hiring 1 candidate for this role